5 August 2009 - 12:11I Trusted You
Isn’t it great that our kids are stuck with us for a fairly lengthy period of time? If we screw up and say something that perhaps wasn’t the best possible parenting expression, they’re going to be around tomorrow, too. We’re going to get another chance to do better.
This is extremely important in the realm of parenting. Most of us have absorbed the wisdom that our kids will perceive negative comments about themselves so powerfully that it will take from 10 to 20 times the number of positive remarks to create a perception of balance. That’s why we need to hesitate when we tell our kid that maybe they could have tried a little harder on that quiz. Have we already told them on 10 different occasions how great they’ve done something?
I’m feeling the same way about customer service at the moment. Take great care of me (basically just do a good job) and I’ll keep using you. But screw up, especially if it makes me look bad, and it will take a long, long time before I trust you again. Read more…
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